Dycon Enterprises

Kith 1Dycon’s best practices have earned it high-profile clients, including AT&T, Bergdorf Goodman and New York Life Insurance Co.
By Alan Dorich

When a retail client hires Dycon Enterprises, it can expect the contractor to keep a close eye on the details. “Details are critical,” owner and President Douglas Yagilowich says. “Details are what make the project standout.

“In my opinion, anyone can be a contractor,” he continues. “But if you pay attention to the minute details, you achieve a better result in the end.”

New Hyde Park, N.Y.-based Dycon provides general contracting and construction management services for clients in the Greater New York City area and surrounding regions. A veteran of the industry, Yagilowich founded the company 15 years ago.

“I’ve been in the construction industry for about 30 years, and worked for various design/build firms and general contractors,” he recalls. “I saw ways of how to be a good contractor and bad ways of how to be a contractor and learned equally from both.”

Yagilowich’s goal was to take all the good practices he had learned and put them into Dycon, including strong communication with clients and the design team. “We try to make the triangle of the team work together, instead of what I’ve seen in the past with contractors, clients and architects at odds with each other,” he says. Dycon box

The company has taken this approach as it has completed interior renovations, exterior restorations, restacking, infrastructure upgrades and maintenance projects. “Recently, we just finished a fur salon in Saks Fifth Avenue’s flagship store in Manhattan and the inaugural Kith shop in Bergdorf Goodman,” Yagilowich says.

Dycon also works with AT&T on its distributed antenna system (DAS) projects throughout New York City. “We create accommodations that house the equipment providing Wi-Fi throughout the structures as well as on the roof, such as CBS Broadcast Center and Citifield,” he describes.

Always On Budget

Dycon strives for innovation in its work by providing “alternate solutions to design and logistical snafus to complete a project on time and keep it within a budget,” Yagilowich says. “Designers tend to design without budgets in mind yet clients are focused mostly on the budget. We build with both aspects in mind consistently, never looking to cut corners.

“We look for ways to complete the project within that budget but also in their time frame,” he says, noting that time frames are critical on retail projects. “They need to open up their store sooner than later to start generating their own revenue.”

These approaches have helped Dycon earn repeat clients who recommend the firm to others. “We don’t make any cold calls and prepare minimal exterior marketing. Nearly 85 percent of our work is repeat or referral customers,” he says. “It’s worked well for us. We’ve been able to sustain and grow.”

Staying Current

Dycon’s clients have become more concerned about the longevity of their spaces, as well as sustainability. “The environment is of huge concern now, as it should be,” Yagilowich says. “We’re working to use recycled or green products that will help the environment, instead of hurting it, as has been done for centuries.”

This reflects the company’s philosophy of keeping its finger on the pulse of trends, which are always changing in the retail industry. For example, “Stone flooring had been a popular product recently then the designers tired of that and moved back to wood flooring, it’s all about trends,” he says.

“You always look for something new and something innovative,” he says. “As a contractor, we need to keep current with what’s available in the industry.”

Dycon manages this by “staying on top of what other projects are using,” Yagilowich says, noting that the company also follows trade magazines. “[We also go] to different trade shows featuring new products.”

Satisfying Work

Dycon has nurtured an environment where people enjoy working with the company, Yagilowich says. “When the industry is slow, the subs are in constant contact with Dycon to maintain their work loads,” he says.

The same goes for the company’s associates, which include numerous personnel who carry at least a decade with the firm. “For a 15-year-old company, that’s a pretty good retention ratio,” he says.

Dycon keeps them loyal by promoting from within. When the company observes a laborer with aspirations to improve their position, “I will work with them to help train them to become a foreman or superintendent,” he says.

Yagilowich adds that its key employees include Office Manager Peggy Fricano, who has been with the company for 11 years. In addition to overseeing the company’s office, she also oversees its accounting.

“She has the desire to complete the task and make sure the client or vendor is satisfied,” he says. “She has a good working rapport with our clients and sees that everyone else on staff does as well.”

On the Pulse

Yagilowich predicts smooth and controlled growth for Dycon Enterprises. “I never want to get so large that I don’t have my finger on the pulse of what’s going on at any given point in time,” he says.

“I don’t have a desire to be a multibillion-dollar contracting firm,” he states. “But I do want to make sure that Dycon, as well as our subcontractors and all of our employees, make a comfortable living. We’re not looking to get rich, but be satisfied, and satisfy our clients. We strive to Exceed our clients Expectations, day-in and day-out.” 

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