HS-MDT Home Solutions

HS-MDT Home Solutions is building for the middle class in Trinidad and Tobago. Although HS-MDT Home Solutions has been in Trinidad and Tobago only for a short time, the residential community builder has entrenched itself into the community and the industry. The Venezuela-based company came to nearby Trinidad when, according to President Luis Dini, the island’s government was looking to invest in the country by developing housing projects for its people.

“We were one of 14 Venezuelan companies invited to come to the island,” Dini recalls. “There was a combination of features that were appealing to us. There was a great potential to improve the country’s technology and work flow, and [HS-MDT] wanted to establish a foreign office close to Venezuela.”

Now, six years later, the company is one of the most reliable construction firms on the island. “We’ve been developing and growing our good name and reputation,” Dini explains. “There are several construction companies on the island that start a project and can’t finish it.

“A lot of the big companies were here decades before us, so they have been able to establish relationships,” Dini adds. “But a lot of them are lagging behind in technology. We’re not a big company, but we’re building relationships. Our growth has been natural and stable, and we’ve started to make the right connections.”

He credits some of that acceptance to the relationships formed with subcontractors early in the company’s tenure on the island. “We’ve made good associations with local partners and everything has been very business-like,” Dini notes.

Getting Started

The first project HS-MDT took on when it arrived in Trinidad was a 94-unit single-family development. “We implemented new technology in the project,” Dini says. “We used insulated concrete forms imported from Venezuela in the project. This was something they had not done in Trinidad and Tobago before. Our customers and partners were a little hesitant at first, but that’s only because they weren’t familiar with the technology.” He adds that all the units were sold in a matter of weeks.

However, the project was not without its challenges. “The cultural challenge caused some problems,” Dini says. “It’s a different way of doing business here. We had some scheduling setbacks, and we had to adjust to the learning curve, but now we’ve streamlined several of our processes.”

As part of that streamlining, HS-MDT has absorbed areas of the construction process that were formerly outsourced. The company brought over some reinforcements from Venezuela to assist it with architectural design and sales. It also is employing several locals in its quest for autonomy.

“We want to provide a one-stop solution for housing needs,” Dini claims. “From conception to sales, marketing, engineering and construction, we want to do it all and reduce headaches.” He adds that by bringing the architectural phase into the fold, the company will be able to easily make changes to the project and keep customers satisfied.

Customer Oriented

HS-MDT has already won awards since coming to Trinidad and Tobago. It was recognized as best foreign construction company by the Venezuelan Chamber of Construction (AVEXCON) and picked up a graphic design award, but hasn’t let the success go to its head. It still focuses on customer satisfaction and ethics.

“We have a customer service code we follow,” Dini says. “We always approach things from a reasonable point of view. If you have a problem with something and demonstrate that problem from a reasonable point of view, we will fix that problem.”

Fixing problems and helping out in the community are big issues for HS-DMT. For every project, HS-DMT meets with the local government and residents to explain the project and answer questions and concerns.

“Each project has its own community issues,” Dini explains. “That’s why before we start, we like to open the lines of communication and create good relations with all the members of the community.”

He adds that as a gesture, HS-MDT installed lights at a local cricket field to show that the company was dedicated to the community. HS-MDT also makes contributions to local charities. Dini says a recent donation was made to the Hispanic Women in Trinidad and Tobago.

Future Dealings

HS-MDT has three projects under construction, but that doesn’t mean it is sitting back and enjoying the success. Dini is excited about the future and the direction in which the company is headed. “In Trinidad, the government projects are for low-income housing, and the private housing projects are for the upper class,” he says. “No one is doing middle-class housing. We found a niche, and we’re going to pursue that.”

Dini says that when the company first came to the island, so did several other construction companies. But, he adds, most have since gone back to wherever they came from and HS-MDT has slowly become a bigger player in the construction scene. “Our objective was, and remains, to be here for the long run,” Dini proclaims. “We moved our families over here and we want to stay. We’ve developed good relationships and we’re going to make this work. We’re going to keep pursuing projects and make them a reality.”

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